Payment & Security

Payment Options

Depending on the options available at checkout, customers may be able to pay using:

• Credit cards
• Debit cards
• Net banking
• Digital wallets
• EMI options offered by participating banks or payment providers
• Other payment methods displayed at checkout

The payment options available for a particular order are those shown on the checkout or payment page at the time of purchase.

How Online Payments Are Processed

When you choose an online payment method, you may be redirected to or interact with an approved third-party payment gateway, bank or financial service provider to complete the transaction.

Depending on the payment method, you may be required to provide information such as your card details, banking credentials, OTP or another authentication method directly through the payment provider's secure payment process.

You should use only a payment method that you are lawfully authorised to use.

Do We Store Your Card Details?

We may retain transaction-related information such as payment status, transaction reference, amount paid, order number and other information required for order processing, accounting, reconciliation, refunds, fraud prevention and customer support.

Is It Safe to Pay Online?

Online payments are processed through third-party payment gateways and financial institutions that maintain their own security and authentication measures.

Our website uses HTTPS encryption to help protect information transmitted between your browser and the Website. Payment authentication and processing may additionally be handled by your bank, card issuer or payment provider.

No online system can be guaranteed to be completely risk-free. Customers should also follow normal security precautions when making online payments.

Payment Safety Tips

• Do not share your OTP, banking password, card PIN or CVV with anyone.
• Check that you are using the official thetimberguy.com website before entering payment information.
• Do not make payments through unfamiliar links received from unknown persons.
• Use a secure device and internet connection when completing a payment.
• Contact us if you receive a suspicious payment request claiming to be from The Timber Guy® or Sunrise International.

Will We Ask for Your Password, OTP or CVV?

No member of The Timber Guy® or Sunrise International should ask you to disclose your banking password, card PIN, OTP or CVV by phone, email, WhatsApp or another messaging service.

Payment Confirmation

After a successful transaction, the Website, payment provider or bank may provide a payment confirmation or transaction reference.

An order will be treated as successfully paid once the applicable payment confirmation is received by our system or otherwise verified by us.

If money is debited from your account but the order does not show as successfully paid, please avoid immediately making repeated payments. Check your order status and contact us with the transaction reference if assistance is required.

How Will the Transaction Appear on My Bank Statement?

Payments made for purchases from The Timber Guy® are received by Sunrise International. Depending on the payment method and payment processor, the transaction description on your card or bank statement may show Sunrise International or a payment-processing descriptor associated with the transaction.

If you do not recognise a transaction relating to an order placed with us, please contact us with your order number and transaction details.

Refunds

Where a refund is approved, it will be processed according to our current Domestic Shipping, Returns & Refunds policy.

Approved refunds are returned to the original payment method. After we initiate a refund, the payment provider or issuing bank normally takes approximately 3–5 working days to process it.

Any card, bank or EMI interest, processing charges or other financial charges are governed by the customer's agreement with the relevant bank or finance provider.

Payment & Privacy

Information relating to orders, transactions and personal information is handled in accordance with our Privacy Policy.

For additional terms relating to orders and payments, please also review our Product Selling Terms.

Need Help With a Payment?

If you have a payment issue, duplicate charge, unsuccessful transaction or a payment you do not recognise in relation to your order, please contact us.