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Domestic Shipping & Returns & Refunds

Shipment/Delivery Info for delivery within India :-

 a) The Furniture goods (except small home decorative) are delivered by Road/Surface through Reputed Cargo companies like Gati, DHL etc.The transit time varies from 5-15 days depending on the travelling distance from Jodhpur (raj.).

 b) Though no additional taxes/permit required in GST but in case in future if any STATE/UT have 'octroi', 'other taxes' & 'Entry Permit' for delivery then it is to be paid/arranged by the buyer.

 c) For heavy furniture items the door delivery will be considered as Ground floor/premises delivery & not inside the house. On exceptional cases we shall provide upper floor delivery by taking quote from cargo and those charges can be paid by buyer to us before delivery is attempted or directly to cargo person at the time of upper floor delivery.

 Also 'Open package delivery' is not provided by the cargo at this moment.

 d) We have 10-15 days labor holiday on 'Holi' and 'Deepawali' Kindly consider the holidays if the Delivery date is clashing with these holidays.

July-August in each year is monsoon season, slight delay is also expected in rainy season as wood work gets affected.

 e) Though it is Free shipping  to all the direct offices of the Road/Surface cargo companies whom we are working within India but in some areas where there is no direct offices of the cargo extra shipping will be charged. We will let you know the extra shipping cost if any so that you can make your mind for accepting or canceling the order. In RARE cases NO delivery can be done to a NON Cargo branch area if the Road cargo is unable to arrange the delivery further from their nearest city branch office. Hence it is always wise to contact us for confirming the delivery station specifically for small district/towns or extreme areas with weak delivery channel from our city. Even if the buyer do not contact us pre purchase we are always open for immediate refund if the delivery is not possible.

For example:- J&K except Jammu and North-East States of India have weak or no delivery channel by Road cargo from our city so kindly cross check with us about the possibility of delivery before making the purchase to avoid refund process.

State exclusions List for Surface/road shipments only:-

J&K (except Jammu)

Andaman and Nicobar Islands

Arunachal Pradesh

Assam

Lakshadweep

Manipur

Meghalaya

Mizoram

Nagaland

Sikkim

Tripura

f) Please keep your delivery address and contact details updated before purchasing. Incorrect/incomplete address/contact no. if provided can delay the shipment and no blame should be given to us or cargo for this.

Also special delivery on Sunday or late hour delivery cannot be managed by us as it is beyond our direct control. So please do not demand us for such time/day  bounded deliveries.

Exceptional case of Transit damages/Returns :-

*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition than please make a remark on the receipt before accepting the damaged packing such as 'Goods received with damaged packing'.

**After opening the package if the goods are also find in damaged condition than you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods with order reference number at:-  customerservice.sunrise@gmail.com

We shall evaluate the extent of damage and let you know if this can be easily fixed locally and if required shall send the required material and also bear the reasonable labor cost Or, this needs to be replaced/returned by us.

***Please keep the packing material intact as you have to take care for the repacking of goods in case of replacement or refund.

 

Refunds related with Cancellation of order:-

 

In exceptional case of refund requested by seller (Sunrise International)  the refund shall be provided in full and will be refunded to the same account from which originally paid by the buyer. In this case the refund shall be initiated by us and will take 3-5 working days by our payment gateway provider to provide final refund.

In case of refund requested by buyer within 48 hrs of the purchase  then, refund shall be provided with 10% cancellation charges for unshipped items and for shipped items shipping costs/return shipping charges/10% cancellation charges will be deducted. Refund shall be provided to the same account from which originally paid by the buyer. Once mutually agreeing for refund the refund shall be initiated by us within 24hrs and will take 3-5 working days by our payment gateway provider to provide final refund.In rest other situations mutual agreement shall be required.

 

 

 

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