FAQ

Orders, Production & Delivery

How long will my furniture take to reach me?

Most of our furniture is made or finished against an order. Please refer to the individual product page for the applicable production time.

After the product is ready and dispatched, delivery within India normally takes approximately 3–11 days, depending on the distance from Jodhpur, Rajasthan, and destination serviceability.

Seasonal holidays, prolonged rain, high humidity, severe weather, transport disruption or other circumstances beyond our reasonable control may occasionally affect production or delivery schedules.

For complete details, please see our Domestic Shipping, Returns & Refunds policy.

Where can I find the size, wood and colour of a product?

The relevant material, size, dimensions, finish, fabric and other available specifications are provided on the individual product page.

Please check the product description and available options carefully before placing your order.

Can I change the polish stain or fabric colour?

Where polish stain or fabric options are available, please select your preferred option on the product page before adding the product to your cart.

If a product page does not provide an online selection option and you would like to request a change, please email care@thetimberguy.com within 3 days of purchase, quoting your order number. A requested change should be considered confirmed only after we acknowledge and accept it.

Wood, Materials & Product Appearance

Is your furniture made from solid wood or engineered wood?

We specialise in solid wood furniture. However, selected products may use plywood or MDF in supporting or less-visible areas where these materials are suitable for the intended application.

Examples may include areas underneath upholstered cushions, selected furniture backs or support surfaces beneath a bed mattress. Please refer to the individual product description for product-specific material information.

Will my furniture look exactly the same as the photographs?

We make reasonable efforts to represent our furniture accurately, but natural and handmade products can show minor variations.

Wood grain, natural colour and texture vary from one piece of timber to another. Hand carving, hand painting, hardware and handcrafted details may also vary slightly depending on the individual piece and availability.

Polish stains and fabric colours may appear slightly different from website photographs because of lighting, photography, camera settings and individual phone or computer screen settings. The same polish stain can also appear different when applied to different wood species because of the wood's natural base colour.

As furniture is handcrafted, minor dimensional variation may occur. Where applicable, a variation of approximately 1–3 cm may occur in finished dimensions.

Is the wood seasoned and treated against termites?

Sheesham wood used in our furniture manufacturing is seasoned and treated before production. Moisture levels are checked as part of the wood preparation and manufacturing process.

For more information about our manufacturing process, please see our About Us page.

Is glass or mirror supplied with the furniture?

Unless specifically stated otherwise on the individual product page, loose glass or mirror may not be supplied where there is a significant risk of breakage during long-distance transportation.

Where applicable, the furniture may instead be made with space for glass or mirror to be fitted locally by the customer.

Shipping & Assembly

Do I get free shipping?

Free shipping is available to locations directly served by the road-cargo companies with whom we work.

Some remote locations may require an additional delivery charge. If an additional charge applies, we will inform you before proceeding so that you may accept the charge or cancel the order.

Surface delivery may also be limited or unavailable in certain remote states and territories. Please contact us before ordering if your address is in a remote area or has limited road-cargo connectivity